Frequently Asked Questions

Where are you based in?

I am based in Quebec city in Canada.  🇨🇦

Do you take custom orders?

I am always open to new projects, so do not hesitate to contact me for commissions and I will see if it's something I can do!

You can also reach out if you want to buy one of my products in another size/color that I do not have listed.

Please send me reference pictures if you request any product I do not have on my store.

You can contact me here: https://www.bouquetsdelaine.com/pages/contact

How long does it take to process an order?

All orders are made-to-order and I don't always have everything in stock. They may require up to 1-2 weeks to be made before they are shipped off, depending on the amount of orders I have to make.

Where do you ship to?

For now, I only ship to Canada since I need to figure out all of the shipping logistics. Stay tuned, I will be shipping internationally soon :)

Do you accept returns or exchanges?

I do not accept any returns or exchanges.

However, if your item arrives damaged, if I forgot something in your order, if you received the wrong item, or you believe your order is missing please contact me!

We can get all that sorted. 🩷